Privacy policy

Incenify LLC ("Incenify," "we," or "us") provides product access and sales incentive software. This notice explains how we handle personal information for our public website, business inquiries, customer relationships, and related support. For that processing, Incenify determines the purposes and means of processing.

A brand operating a participant program determines how personal information is used in that program. We process that information on the brand's instructions under its agreement and the Data Processing Addendum. Read the privacy notice available in your program for its purposes, eligibility rules, retention, and request channels.

You may give us your name, business email, company, role, contact details, program interests, and the contents of an inquiry, application, or support request. We also receive business contact information from colleagues who introduce us, and keep records of agreements, invoices, and correspondence.

Our website and service providers process technical information such as network addresses, browser and device information, pages visited, referral information, and service logs. The cookie and similar technologies notice describes website analytics and local browser storage.

For a brand's program, information may include participant contact and eligibility details, activities, claims, supporting materials, and rewards. Data from a connected system is involved only where that connection is part of the agreed program.

We use business contact information to respond to requests, discuss and provide services, manage customer relationships and billing, and provide requested resources or updates. We use technical information to operate the website, understand its use, troubleshoot problems, and protect forms and services from abuse. We also keep information as necessary to comply with law, maintain business records, and establish or defend legal claims.

Where a law requires a legal basis, we rely on legitimate interests in operating and protecting our business and responding to business inquiries; performance of a contract with you or steps you request before entering one; compliance with legal obligations; or consent where required. We consider the impact on individuals when relying on legitimate interests. You may object to that processing where applicable law provides that right.

You can ask us to stop marketing communications at any time, including by using an unsubscribe option where provided. Withdrawing consent does not affect processing that was lawful before withdrawal.

We use providers for hosting, email delivery, website analytics, and business administration. They receive information needed for their services and are subject to contractual protections appropriate to their role. Within a participant program, disclosures to the brand and any reward or fulfillment providers follow the agreed program and its privacy notice.

We may disclose information where required by law, to protect rights or safety, to professional advisers subject to confidentiality, or as part of a proposed or completed business transaction subject to appropriate protections. We do not sell personal information or share it for cross-context behavioral advertising.

We use technical checks and short-lived submission counters to help protect website forms from spam and abuse. Counters use a hashed network identifier. Records of blocked submissions identify the form and reason for the block, without including the contents of your message or your email address.

We use administrative and technical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and restricted access to production systems as applicable to the services. No method of transmission or storage can eliminate every risk.

For inquiries and business relationships, retention depends on the purpose of the information, the relationship and follow-up involved, applicable recordkeeping obligations, and any dispute or legal hold. We delete or anonymize information when it is no longer needed for those purposes. You can contact us for information about the retention that applies to your request.

A brand's program may set different retention periods for supporting documents, claim records, and participant accounts. We follow the applicable customer instructions and contractual return and deletion terms. Those program-specific periods are not a universal policy for every Incenify program.

Incenify is based in the United States. We and our providers may process information in the United States and other countries where services are performed. Those countries may have different data protection laws from your country.

Where applicable law requires safeguards for an international transfer, we use an appropriate lawful mechanism, such as an adequacy decision or approved contractual clauses with any required supplementary measures. Contact us for information about the safeguards applicable to your information or to request a copy, subject to necessary redactions.

Depending on applicable law, you may request access to, correction of, deletion of, or a portable copy of your personal information, and may have rights to restrict or object to processing. You may withdraw consent where processing relies on it. Some information may need to be retained for legal or other permitted reasons.

For information handled by Incenify for its own business purposes, contact privacy@incenify.com. We may request information reasonably necessary to verify your identity or an authorized agent's authority. We respond within the period required by applicable law. Where available, you may appeal a decision by replying to our response and asking for a review. We will not discriminate against you for exercising an applicable privacy right.

For a participant program, use the privacy or support contact provided by the brand. If we receive a request about information we process on its behalf, we forward it to the brand and assist with its response as required.

You may also complain to the competent data protection authority. In the EEA, this may be the authority where you live, work, or believe an infringement occurred; in the UK, it is the Information Commissioner's Office. These rights depend on the law applicable to your information.

Our public website and business services are directed to adults acting in a business or professional capacity, not to children. If you believe a child has provided personal information through our website, contact privacy@incenify.com so we can review and address it.

We publish a revision date when this notice changes and provide additional notice where applicable law requires it.

For privacy questions or requests, email privacy@incenify.com or write to Incenify LLC, Attn: Privacy, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.