Acceptable use policy

This Acceptable Use Policy ("AUP") applies under the Terms of Service or executed MSA or other service agreement that governs Customer's Services (the "Agreement"). It addresses misuse and does not create separate commercial, liability, termination, or refund terms. The Agreement and DPA control any conflict in their respective scope.

You may not use the Services to: (a) violate any applicable law, regulation, or third-party right; (b) engage in fraudulent, deceptive, or misleading practices; (c) transmit malware, viruses, or malicious code; (d) attempt unauthorized access to systems or data; (e) interfere with or disrupt the Services or servers; (f) harvest, scrape, or collect user information without consent; (g) engage in spamming, phishing, or unsolicited communications; (h) impersonate any person or entity; or (i) use the Services to develop competing products.

You may not upload, transmit, or store content that: (a) infringes intellectual property rights; (b) contains hate speech, harassment, or threats; (c) depicts or promotes illegal activity; (d) contains sexually explicit material involving minors; (e) violates privacy or publicity rights; or (f) is unlawfully defamatory or obscene. You are solely responsible for your content and must have rights to use it.

You must: (a) maintain the confidentiality of account credentials; (b) promptly notify Incenify of unauthorized access or security breaches; (c) use strong passwords and enable multi-factor authentication where available; (d) not share accounts or allow unauthorized users; and (e) comply with security policies and requirements communicated by Incenify. You are responsible for all activity under your account.

You must use the Services in a manner consistent with reasonable commercial practices and not: (a) exceed usage limits specified in your plan; (b) use excessive bandwidth, storage, or API calls that degrade performance for others; (c) conduct load or penetration testing without prior written approval; or (d) use automated tools to access the Services except through documented APIs or as otherwise authorized by Incenify in writing.

You are responsible for: (a) ensuring your use complies with applicable laws, including data protection, export control, and anti-corruption laws; (b) obtaining necessary consents and providing required notices to users; (c) maintaining required licenses and registrations; and (d) implementing your own compliance controls within the platform. Incenify provides tools but you remain accountable for regulatory compliance.

Incenify may investigate suspected misuse and restrict access to violating content or affected Services as reasonably necessary to protect the Services, other users, or legal rights. Any access to Customer Data for that purpose remains subject to the agreed access restrictions, confidentiality duties, and DPA. This policy does not grant unrestricted inspection of participant materials.

Incenify may report unlawful activity or cooperate with a lawful investigation. Notice, suspension, restoration, and termination are governed by the applicable agreement’s termination and suspension provisions; immediate protective action remains available in the circumstances described there.

If you become aware of any violation of this AUP, please report it to abuse@incenify.com with details of the suspected violation. Incenify will investigate reports and take appropriate action. We may not be able to provide updates on investigation status for privacy or security reasons.

Depending on the severity and circumstances, a violation may lead to a warning, a request to stop the activity, restriction of affected content, suspension, termination under the customer agreement, or lawful recovery of damages. The applicable agreement governs notice and cure periods. This AUP does not remove an express refund right or remedy in the applicable agreement, DPA, Order, or applicable law.

Incenify may propose revisions to this AUP. Changes take effect as agreed under the Agreement's amendment provisions.